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Thread: USB problems - unknown device error go 940

  1. #1
    christiank is offline Corporal
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    USB problems - unknown device error go 940

    I have recently bought a boxed new and faulty (?) go940 which neither Vista nor Windows 7 can reconised ( 'unkown device error ' ).


    Tried everything from hard reset to change usb ports, disable USB ports, update drivers, use a spare USB lead..you name it.

    Anyone ever had a similar problem.

    Would a phone call to Tomtom CS be of any help ?

  2. #2
    heijx is offline Second Lieutenant
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    Re: USB problems - unknown device error go 940

    Looks like the internal memory is defective.
    Can you test with a micro SD card? If that works, it definitely is the memory. If that does not work either, it is something else.
    Either way, it looks like you are entitled to a warranty exchange.

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    christiank is offline Corporal
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    Re: USB problems - unknown device error go 940

    Hi Heijx,

    called Tomtom this morning and they issued me a number to show to the retailer authorising an exchange.

    Tomtom definely accets the device is faulty.

    thanks for your reply

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