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Thread: Add Faforite Icon Greyed Out

  1. #1
    orky87 is offline Lance Corporal
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    Exclamation Add Faforite Icon Greyed Out

    Dear GPS Gurus, I recently bought myself TOMTOM/140 IQ Routes, I have used it for a while then powered it off for a couple of days, upon powering it back on it notified me to connect to TOMTOM HOME application to update the unit. Did just that everything went smooth, it rebooted and that was that until I went out for a drive, arrived to my location and tried to add it to my favorite. That is when I have noticed that my Favorite Icon is greyed out I can not select it.

    So I called TOMTOM Customer Service explained to them what happened, so they opened a case on this on my TOMTOM Account. They went trough troubleshooting procures with me which involved deleting TOMTOM application from the unit and my computer and reinstalling them again. Then restoring it to it defaults, then soft resting it. That did not help so then they've sent me a new map, I've followed their instruction from start to finish but even after reinstalling the map I am still faced with Greyed Out Icon.

    Obviously there is some corrupt file on the unit that needs to be deleted or fixed, I maybe wrong but that is all I can think of. TOMTOM Customer Service were indeed helpful but I feel like after one week of troubleshooting TOMTOM are hitting the wall on this issue, unless they offer to replace the unit but that has not yet been discussed.

    So why am I here well as this is my first GPS ever I was hoping someone might be familiar with this issue or tell me otherwise.

    Sorry for long boring post hope to hear from someone soon.

    Spec: TOMTOM ONE IQ ROUTES/140

    Log File

    Profile folder = /Users/MacMini/Library/Application Support/TomTom HOME/Profiles/hf3tpz2a.default
    Installation folder = /Applications/TomTom HOME.app/Contents
    Plugins folder = /Applications/TomTom HOME.app/Contents/Resources/plugins
    Data folder = /Users/MacMini/Documents/TomTom/HOME
    Version = 2.7.4.853
    Language = en-GB
    User name = ******************
    Login status = User is logged in
    Server =
    Code:
    https://home.tomtom.com/******/
    Connection settings = Direct connection to the Internet (default)
    Installed add-ons = Map status indicator 1.7, TomTom HOME default theme 1.0.2, Emulator 9.026.483454.1
    Name = TomTom ONE IQ Routes Edition
    Device Code = **********
    Serial number = ************
    Capabilities = ArrivalSounds CarSymbol Caymann Documents Durham HomeBackup InternalFlash Itinerary Leeway LinkVolumeToSpeed MapOverlays MapShare Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMobileSafetyCameras PlusOrRDSTMCTraffic RDSTMC RichPOI SDSlot StartupImage SupportGetAMap SuspendImage Traffic VoiceBrowser WarningSounds screensize=320x240
    Storage devices = Internal Memory (/Volumes/INTERNAL) - Active
    Installed Items = program/Navigator 9.026, startupscreen/splash 1, startupscreen/splashw 1, suspendscreen/antitheft 1, suspendscreen/antitheftw 1, carsymbol/-default 1, carsymbol/Arrow Yellow 1, carsymbol/BlueCar 1, carsymbol/ClassCar 1, carsymbol/FamilyCar 1, carsymbol/FinnedCar 1, carsymbol/GreyCar 1, carsymbol/Oldtimer 1, carsymbol/RaceCar 1, carsymbol/RedCar 1, carsymbol/SportsCabrio 1, carsymbol/SportsCar 1, carsymbol/SUV 1, carsymbol/YellowCar 1, satimage/eux 4, voice/Boris_Nikolaevich 1, voice/Daviduschka 1, voice/Wolodaj 1, voice/English(Irish) - Sean 7, zipcode/GreatbritainPostal_TeleAtlas 835, map/United_Kingdom_and_Republic_of_Ireland 835.2419, poi/FuelStationsEU 701470, fuelprice/FuelStationsEU 1275897600
    Error incident IDs = 22920854
    * Computer info:

    Operating system: Mac OS X 10.6.3 Intel
    Free memory: 20971520 bytes
    User home directory: "/Users/MacMini/Documents/"
    Home volume space: 136666 / 152299 MB
    Temporary directory: "/Users/MacMini/Library/Caches/TemporaryItems/"
    Temp volume space: 136666 / 152299 MB
    Install directory: "/Applications/TomTom HOME.app/Contents/"
    Install volume space: 136666 / 152299 MB
    External volume devices: / [] 136666 / 152299 MB ; /Volumes/INTERNAL [INTERNAL] 1689 / 1958 MB ; /Volumes/INTERNAL [INTERNAL] 1689 / 1958 MB
    OS login name: "MacMini"
    Host name: "MyMac Mini’s Mac mini"
    Date and time: 2010-06-07 12:15:56

    * HOME info:

    DLL Version: 2.7.4.853
    MapShare DLL Version: 2.7.4.853
    Language: en-GB

    * Connected device: "TomTom ONE IQ Routes Edition"

    ID: "**********"
    Type: "one2009_plus_2048"
    Serial: "*************"

    MapShare information:
    Patch format version: 2.4
    Map patch downloads: true
    POI patch downloads: false
    Feedback email address:
    Patches to upload: 0
    POI Subscriptions:

    ttgo.bif file contents:
    [TomTomGo]
    DeviceName=TomTom ONE IQ Routes Edition
    DeviceVersionHW=ONE IQ Routes Edition
    DeviceSerialNumber=************
    DeviceUniqueID=**********
    RamDiskVersion=20091215
    BootLoaderVersion=55136
    LinuxVersion=473972
    ApplicationVersionVersionNumber=9026
    ApplicationVersion=483454.2
    UserLanguage=English UK
    UserName=******@hotmail.com
    LastConnectionTime=Never
    GPSFirmwareVersion=2.15.0 65947
    BuiltInColorScheme0=Belgica
    BuiltInColorScheme1=Brittanica
    BuiltInColorScheme2=America
    BuiltInColorScheme3=Germanica
    BuiltInColorScheme4=Australia
    BuiltInColorScheme5=Deuteranopia
    BuiltInColorScheme6=Brasilia
    BuiltInColorScheme7=Greys
    BuiltInColorScheme8=Antarctica
    BuiltInColorScheme9=Africa
    BuiltInColorScheme10=Astra
    BuiltInColorScheme11=Asia
    CurrentColorSchemeBuiltIn=6
    CurrentVoiceInfo=Sean
    CurrentMap=United_Kingdom_and_Republic_of_Ireland
    CurrentMapVersion=835.2419
    CurrentHomeLocation=****************************
    Traffic=N
    CurrentFuelpricesType=
    CurrentFuelpricesTypeString=
    CurrentFuelpricesLastFullUpdate=
    ValueRatio=BjnBjzqRM4i9w8CkuA==
    Features=PlusOrRDSTMCTraffic,PlusEphemeris,PlusMob ileSafetyCameras,PlusFixedSafetyCameras,PlusFuelPr ices,HomeBackup,VoiceBrowser,LinkVolumeToSpeed,Map Share,Newyork,Itinerary,Caymann,Durham,Leeway,CarS ymbol,RichPOI,PermanentMapCfg,RDSTMC,SDSlot,Intern alFlash,SupportGetAMap
    SupportedPatchTypes=7F
    NrSupportedErrorTypes=138
    UserPatchDatVersion=102
    CompressedPatchVersion=200
    MapServerPatchDatVersion=105
    DeletedPoiDatVersion=200
    ServerLineIndexDatVersion=102
    ServerNameIndexDatVersion=102
    MapShareSupportedProviders=243
    CharacterSet=TTU
    VehicleBrand=
    VehicleModel=
    VehicleOptions=

    tthome.bif file contents:
    [TomTomHOME]
    UserName=******@hotmail.com
    IL #1: 'Internal Memory' 1689 free/1958 total MB Block Size 32768 Media Name 'InternalMemory' serial $7a688000, Writable
    Last edited by orky87; 7th June 2010 at 12:00.

  2. #2
    orky87 is offline Lance Corporal
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    Re: Add Faforite Icon Greyed Out

    Never mind I got it sorted.

  3. #3
    jarkita's Avatar
    jarkita is offline Captain
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    Re: Add Faforite Icon Greyed Out

    Would be helpfull for other members - how?
    rgds jarkita
    TT Onev1, 9.430 by bmwdriver, 900.4602-> UK&RoI, Europe; 895.4438 -> PL.
    No support over PM - check Tomtom Tutorials Section and ask within forums.
    Biggest lie in the inernet: I searched but did not find.

  4. #4
    orky87 is offline Lance Corporal
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    Re: Add Faforite Icon Greyed Out

    Sorted I think, what I have done is I have added *Add Position To Favorites*, from a list of options located in: *Quick Menu Preferences*. Now once I tap on quick menu from the main screen, I see Add Position To Favorites in that menu and it works it adds the position that I am at!!!
    NOTE from Menu -> Add Favorite, in that menu the Icon is still greyed out (not selectable) but at least this way it works. Or maybe thats how it was supposed to work and not the other way around.

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