Dear GPS Gurus, I recently bought myself TOMTOM/140 IQ Routes, I have used it for a while then powered it off for a couple of days, upon powering it back on it notified me to connect to TOMTOM HOME application to update the unit. Did just that everything went smooth, it rebooted and that was that until I went out for a drive, arrived to my location and tried to add it to my favorite. That is when I have noticed that my Favorite Icon is greyed out I can not select it.
So I called TOMTOM Customer Service explained to them what happened, so they opened a case on this on my TOMTOM Account. They went trough troubleshooting procures with me which involved deleting TOMTOM application from the unit and my computer and reinstalling them again. Then restoring it to it defaults, then soft resting it. That did not help so then they've sent me a new map, I've followed their instruction from start to finish but even after reinstalling the map I am still faced with Greyed Out Icon.
Obviously there is some corrupt file on the unit that needs to be deleted or fixed, I maybe wrong but that is all I can think of. TOMTOM Customer Service were indeed helpful but I feel like after one week of troubleshooting TOMTOM are hitting the wall on this issue, unless they offer to replace the unit but that has not yet been discussed.
So why am I here well as this is my first GPS ever I was hoping someone might be familiar with this issue or tell me otherwise.
Sorry for long boring post hope to hear from someone soon.
Spec: TOMTOM ONE IQ ROUTES/140
Profile folder = /Users/MacMini/Library/Application Support/TomTom HOME/Profiles/hf3tpz2a.default
Installation folder = /Applications/TomTom HOME.app/Contents
Plugins folder = /Applications/TomTom HOME.app/Contents/Resources/plugins
Data folder = /Users/MacMini/Documents/TomTom/HOME
Version = 18.104.22.1683
Language = en-GB
User name = ******************
Login status = User is logged in
Connection settings = Direct connection to the Internet (default)
Installed add-ons = Map status indicator 1.7, TomTom HOME default theme 1.0.2, Emulator 9.026.483454.1
Name = TomTom ONE IQ Routes Edition
Device Code = **********
Serial number = ************
Capabilities = ArrivalSounds CarSymbol Caymann Documents Durham HomeBackup InternalFlash Itinerary Leeway LinkVolumeToSpeed MapOverlays MapShare Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMobileSafetyCameras PlusOrRDSTMCTraffic RDSTMC RichPOI SDSlot StartupImage SupportGetAMap SuspendImage Traffic VoiceBrowser WarningSounds screensize=320x240
Storage devices = Internal Memory (/Volumes/INTERNAL) - Active
Installed Items = program/Navigator 9.026, startupscreen/splash 1, startupscreen/splashw 1, suspendscreen/antitheft 1, suspendscreen/antitheftw 1, carsymbol/-default 1, carsymbol/Arrow Yellow 1, carsymbol/BlueCar 1, carsymbol/ClassCar 1, carsymbol/FamilyCar 1, carsymbol/FinnedCar 1, carsymbol/GreyCar 1, carsymbol/Oldtimer 1, carsymbol/RaceCar 1, carsymbol/RedCar 1, carsymbol/SportsCabrio 1, carsymbol/SportsCar 1, carsymbol/SUV 1, carsymbol/YellowCar 1, satimage/eux 4, voice/Boris_Nikolaevich 1, voice/Daviduschka 1, voice/Wolodaj 1, voice/English(Irish) - Sean 7, zipcode/GreatbritainPostal_TeleAtlas 835, map/United_Kingdom_and_Republic_of_Ireland 835.2419, poi/FuelStationsEU 701470, fuelprice/FuelStationsEU 1275897600
Error incident IDs = 22920854
* Computer info:
Operating system: Mac OS X 10.6.3 Intel
Free memory: 20971520 bytes
User home directory: "/Users/MacMini/Documents/"
Home volume space: 136666 / 152299 MB
Temporary directory: "/Users/MacMini/Library/Caches/TemporaryItems/"
Temp volume space: 136666 / 152299 MB
Install directory: "/Applications/TomTom HOME.app/Contents/"
Install volume space: 136666 / 152299 MB
External volume devices: /  136666 / 152299 MB ; /Volumes/INTERNAL [INTERNAL] 1689 / 1958 MB ; /Volumes/INTERNAL [INTERNAL] 1689 / 1958 MB
OS login name: "MacMini"
Host name: "MyMac Mini’s Mac mini"
Date and time: 2010-06-07 12:15:56
* HOME info:
DLL Version: 22.214.171.1243
MapShare DLL Version: 126.96.36.1993
* Connected device: "TomTom ONE IQ Routes Edition"
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Feedback email address:
Patches to upload: 0
ttgo.bif file contents:
DeviceName=TomTom ONE IQ Routes Edition
DeviceVersionHW=ONE IQ Routes Edition
Features=PlusOrRDSTMCTraffic,PlusEphemeris,PlusMob ileSafetyCameras,PlusFixedSafetyCameras,PlusFuelPr ices,HomeBackup,VoiceBrowser,LinkVolumeToSpeed,Map Share,Newyork,Itinerary,Caymann,Durham,Leeway,CarS ymbol,RichPOI,PermanentMapCfg,RDSTMC,SDSlot,Intern alFlash,SupportGetAMap
tthome.bif file contents:
IL #1: 'Internal Memory' 1689 free/1958 total MB Block Size 32768 Media Name 'InternalMemory' serial $7a688000, Writable