After copying the files, I ran the activate.exe and it ran successfully. Then I ejected the tomtom using the my computer. It restarted normally but is completely stuck in the startup image showinng tomtom and start logos.
Windows doesn't seem to recognise the device at all and the device simply refuses to turn off even if I keep pressing the power button.
Re: Help - Tomtom start crash and refusing to restart
If present in the map folder delete the mapsetting.cfg
For the hard reset, it is a little difficult given the location of the hole in the 2,101 after 15 seconds
reset only hold the power button for at least 5 or 6 seconds until the display shows the
summary screen hardware / software, then turn it off and reboot normally.