USB problems - unknown device error go 940

[christiank]

I have recently bought a boxed new and faulty (?) go940 which neither Vista nor Windows 7 can reconised ( 'unkown device error ' ).


Tried everything from hard reset to change usb ports, disable USB ports, update drivers, use a spare USB lead..you name it.

Anyone ever had a similar problem.

Would a phone call to Tomtom CS be of any help ?

[heijx]

Re: USB problems - unknown device error go 940

Looks like the internal memory is defective.
Can you test with a micro SD card? If that works, it definitely is the memory. If that does not work either, it is something else.
Either way, it looks like you are entitled to a warranty exchange.

[christiank]

Re: USB problems - unknown device error go 940

Hi Heijx,

called Tomtom this morning and they issued me a number to show to the retailer authorising an exchange.

Tomtom definely accets the device is faulty.

thanks for your reply