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  • USB problems - unknown device error go 940

    I have recently bought a boxed new and faulty (?) go940 which neither Vista nor Windows 7 can reconised ( 'unkown device error ' ).


    Tried everything from hard reset to change usb ports, disable USB ports, update drivers, use a spare USB lead..you name it.

    Anyone ever had a similar problem.

    Would a phone call to Tomtom CS be of any help ?
    Go 940 trying to install Europe Truck v900.4612

  • #2
    Re: USB problems - unknown device error go 940

    Looks like the internal memory is defective.
    Can you test with a micro SD card? If that works, it definitely is the memory. If that does not work either, it is something else.
    Either way, it looks like you are entitled to a warranty exchange.

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    • #3
      Re: USB problems - unknown device error go 940

      Hi Heijx,

      called Tomtom this morning and they issued me a number to show to the retailer authorising an exchange.

      Tomtom definely accets the device is faulty.

      thanks for your reply
      Go 940 trying to install Europe Truck v900.4612

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