Help please - TT One XL 2GB without SD card, doesn't show TT internal memory on PC

[bigni]

Dear all,
someone could you help me, i have TT XL (30 Series) / 330 - 2GB version without SD card.
After upgrading POIs, as usual, when i connect TT to my PC, on PC doesn't show internal memory, and on tomtom doesn't ask me to connect to PC or not.

everything on TT device works great except usb connection to PC
my current configuration is:
- navcore 8.562
- map Western and Central Europe 2GB 850.2820

What can i do?
Thanks

[macapaca]

Re: Help please - TT One XL 2GB without SD card, doesn't show TT internal memory on P

Are you using the genuine TT USB cable?, often 3rd party cables do not function on all devices.

[bigni]

Re: Help please - TT One XL 2GB without SD card, doesn't show TT internal memory on P

yes macapaca, genuine TT USB cable, the same from 2years,
is not a PC problem, i have already tried 2 PC with different OS (XP and 7)

[macapaca]

Re: Help please - TT One XL 2GB without SD card, doesn't show TT internal memory on P

Try.
1. Press in the reset on your TT, do not start it.
2. Connect your TT via USB to your PC
3. Turn on your TT

[bigni]